Basic Plan

Basic Plan Overview

The Basic Plan is designed for simple, established websites that require minimal day-to-day intervention but need guaranteed operational stability, uptime oversight, and fundamental site protection. It serves as an affordable baseline insurance policy for your web presence, ensuring that your server environment and email infrastructure remain fully functional without paying for active development hours you do not need.

What is Included in Detail:

• Server Monitoring: Continuous technical monitoring of your server environment to verify uptime and host responsiveness.

• Email System Monitoring: Routine verification of email connectivity, SMTP routing, and delivery infrastructure to catch delivery failures early.

• Basic Bug Fixes: Immediate troubleshooting and resolution of routine functional errors or minor code breakages within your existing codebase.

• Automated Weekly Backups: Scripted full system backups (codebase and database) executed once per week.

• 48-Hour Support SLA: Dedicated support ticket response window guarantee within 48 hours for all non-critical issues.

Detailed Plan Exclusions:

To maintain this low entry rate, the following services are strictly excluded from the Basic Plan:

• Content updates of any kind (text changes, image uploads, new page entries).

• Security patches and framework version upgrades (Laravel + React).

• Database optimization, query indexing, and server cleanup.

• Performance optimization and page speed tuning.

• Google Search Console tracking and Cloudflare DNS management.

Backup Policy & SLA Terms:

• Backup Frequency: 1 manual or scripted backup per week.

• Retention: No extended rolling retention window—each weekly backup overwrites the previous archive. Restores are performed within the standard 48-hour SLA.

• Client Responsibility: Clients are encouraged to maintain independent backup copies for maximum redundancy.